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Article ID
Description
Using the Profoto A1 with the Phase One XF
Problem
The Profoto A1 comes in a few different Camera versions, how does it work the the Phase One XF?
Solution
Summary Both the Canon or Nikon version of the A1 will work with the XF and do not need additional adapters. Below are a couple notes on the usage In-Depth For TTL use or to control the Flash power from the Profoto tool of the XF, Profoto Air must be enabled on the XF.  Go to Capture ...
Language: English
Article ID
Description
How to restore a Leaf Credo digital back to factory defaults.
Problem
How do I restore a Leaf Credo digital back to factory defaults? 
Solution
Summary Leaf Credo backs have the factory firmware stored in their memory.  This allows a back to be recovered in case there is a problem with a firmware update or if a corruption develops in the installed firmware.  If you cannot access the restore firmware menu on the back for any reason, you can ...
Language: English
Article ID
Description
How do I restore an IQ digital back to factory defaults and/or reset the IQ digital back user interface?
Problem
I need to restore the IQ digital back to factory defaults/original firmware. I need to reset the IQ digital back user interface.
Solution
Summary You can rest both the firmware and interface using the two techniques below Firmware - Hold down the top two silver buttons of the digital back and insert battery. Interface - Insert the battery and push all 4 buttons immediately In-Depth For a firmware reset, hold down the top two si...
Language: English
Article ID
Description
How to generate logs from a Phase One IQ or Leaf Credo digital back.
Problem
I have been requested to gather and upload my log files from my digital back for further analysis.
Solution
If you experience errors on the IQ or Credo series digital backs, you can use the menu item “Dump Log” to transfer log information to a Compact Flash card.  This is the log file you can use to send to the Phase One support team for further analysis. A Dump / debug log can be very helpful in troubles...
Language: English
Article ID
Description
Phase One iXR - supported firmware and digital backs
Problem
What is the latest firmware for my digital back that will provide support with a Phase One iXR camera?
Solution
Summary The digital back models and firmware versions that work for the iXR camera. The iXR camera is officially end of life as of May 2017. This means that we will no longer be selling this camera new or build new firmware for this camera. Below are the digital backs and latest firmware versions...
Language: English
Article ID
Description
Capture One 4: How do I copy adjustments from one image to other(s)?
Problem
Capture One 4 contains a Copy/Paste Adjustment tool that allows you to apply adjustments made on one image to another image or to many others simultaneously
Solution
This function consists of two parts - the Copy Adjustment and Paste Adjustment tool.  Both are accessible in various locations throughout the application and it is up to you which one suits your workflow the best. They can be accessed either via the Tool palette where you can toggle between Copy and...
Language: English
Article ID
Description
External Flash Systems with Phase One Camera
Problem
Which External Flash units can I use with the Phase One Camera System?
Solution
You can use Metz grip-type flash units with their SCA adapter to provide automatic fill-in flash with the Phase One Camera System. This is explained on pages 39-43 of the Phase One 645 AF Camera Manual. Other options include the following: Canon has a flash unit for their EOS cameras, the 580E...
Language: English
Article ID
Description
Pink Highlights with Canon RAW files
Problem
When shooting at ISO 50 with my Canon my highlights appear to be pink. This error can also occur at ISO 3200.
Solution
ISO 50 and ISO 3200, and/or other 'Extended' ISO's are not a supported ISO rating.   This is because these ISO's are not a true ISO's but rather an interpreted form of a base ISO. Canon refers to these ISOs as an "Extended" ISO. The software in-camera simply adjusts the image, fo...
Language: English
Article ID
Description
Capture One error message: "Capture One seems to have expired"
Problem
When I open Capture One I recieve the error message "Capture One seems to have expired." Capture One will not open after this message.
Solution
First thing to do is make sure you are not using an early beta version which had an expiration date.  You can download the latest version of Capture One here .   If you are working with a current version the problem is related to the Time and Date settings on your computer.  The Date needs to be se...
Language: English
Article ID
Description
How to Turn off Bluetooth to improve Capture Pilot performance.
Problem
Capture Pilot is heavily dependent on network performance. If Bluetooth is enabled on an device at the same time as Capture Pilot is running, there will be a significant loss in performance for Capture Pilot.
Solution
1. Under "Settings" in the "General" section:     2. Select "Bluetooth":     3. Turn off
Language: English