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Article ID
Description
Using the Profoto A1 with the Phase One XF
Problem
The Profoto A1 comes in a few different Camera versions, how does it work the the Phase One XF?
Solution
Summary Both the Canon or Nikon version of the A1 will work with the XF and do not need additional adapters. Below are a couple notes on the usage In-Depth For TTL use or to control the Flash power from the Profoto tool of the XF, Profoto Air must be enabled on the XF.  Go to Capture ...
Language: English
Article ID
Description
How to restore a Leaf Credo digital back to factory defaults.
Problem
How do I restore a Leaf Credo digital back to factory defaults? 
Solution
Summary Leaf Credo backs have the factory firmware stored in their memory.  This allows a back to be recovered in case there is a problem with a firmware update or if a corruption develops in the installed firmware.  If you cannot access the restore firmware menu on the back for any reason, you can ...
Language: English
Article ID
Description
How do I restore an IQ digital back to factory defaults and/or reset the IQ digital back user interface?
Problem
I need to restore the IQ digital back to factory defaults/original firmware. I need to reset the IQ digital back user interface.
Solution
Summary You can rest both the firmware and interface using the two techniques below Firmware - Hold down the top two silver buttons of the digital back and insert battery. Interface - Insert the battery and push all 4 buttons immediately In-Depth For a firmware reset, hold down the top two si...
Language: English
Article ID
Description
How to generate logs from a Phase One IQ or Leaf Credo digital back.
Problem
I have been requested to gather and upload my log files from my digital back for further analysis.
Solution
If you experience errors on the IQ or Credo series digital backs, you can use the menu item “Dump Log” to transfer log information to a Compact Flash card.  This is the log file you can use to send to the Phase One support team for further analysis. A Dump / debug log can be very helpful in troubles...
Language: English
Article ID
Description
Phase One iXR - supported firmware and digital backs
Problem
What is the latest firmware for my digital back that will provide support with a Phase One iXR camera?
Solution
Summary The digital back models and firmware versions that work for the iXR camera. The iXR camera is officially end of life as of May 2017. This means that we will no longer be selling this camera new or build new firmware for this camera. Below are the digital backs and latest firmware versions...
Language: English
Article ID
Description
Expected PPI Based on Paper Sizes (DIN) and Sensors
Problem
If using the Phase One Digital Backs or the iXG camera for Reprographic Work with a Column. What paper sizes can be photographed and @ what PPI ?
Solution
Summary This is a resultion chart for the iXG at different resolutions and DIN formats. In-Depth IQ3 100/ IQ1 100 - 101 Megapixel Native Resolution = 11608 x 8708px. TIFF 8bit ≈289MB / TIFF 16bit ≈578MB Maximum Sizes @ Resolution 36.86 cm x 49.14 cm @ 600ppi 55.30 cm x 73.71 cm @ 40...
Language: English
Article ID
Description
Steps to Recover a Corrupt Catalog
Problem
I am receiving an error that my catalog database is corrupt and has not passed verification. What steps can I take to resolve this and get my catalog back up and working?
Solution
There are several steps that can be taken to recover a catalog that has become corrupt. You should attempt these in order and repeat where it is noted. Run Verify Catalog or Session on the affected file Select File > Verify Catalog or Session... and point to the corrupted catalog or session. Note: ...
Language: English
Article ID
Description
Connecting Phase One Digital backs to USB-C and Thunderbolt 3
Problem
How do I connect my Phase One or Mamiya-Leaf back to a computer that has USB-C (USB 3.1) or Thunderbolt 3 ports?
Solution
Phase One IQ series and Mamiya-Leaf Credo backs via USB 3.0: There are several options for connecting tethered to the new MacBook Pro or other USB-C only computers: A USB 3 cable with a USB 3.1 C-connector on one end and USB 3 B-connector at the other end.  Please note that not all USB3 B-connecto...
Language: English
Article ID
Description
Expected PPI using the iXG Repro Camera with lenses and tubes
Problem
What is the expected resolution and object sizes using the Phase One iXG Repro Camera with lenses and tubes?
Solution
Summary Using different lenses and extension tubes will affect the resolution and object size whilst capturing . In-Depth Phase One iXG optics specs: Lenses, extension tubes, distances and magnifications ...
Language: English
Article ID
Description
Connecting IQ4 to Tablet PCs Via AdHoc Wifi
Problem
I want to connect to my Tablet PC with the IQ4 Wifi for tethering using an Adhoc Connection
Solution
Summary You can connect the IQ4 to the Surface Pro / Wacom tablets by using an Adhoc mode on the tablet. (Please be aware that not all tablets are supported) Note: Some surface pros have the ability to create a hotspot in the Wi-Fi settings. If your machine has this option it will bypass all the ins...
Language: English